ORDER PROCESSING & SHIPPING POLICY
Order Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that during high-volume drops or holidays, processing times may be slightly delayed.
Domestic Shipping Rates & Transit Times
Shipping charges for your order will be calculated and displayed at checkout. We partner with major domestic carriers (USPS, UPS, and FedEx) to get your gear to you as efficiently as possible.
Once processed, standard domestic transit times are typically 2 to 5 business days.
International Shipping
We offer international shipping to select countries. Shipping charges for your order will be calculated and displayed at checkout.
Please note: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. DB101 | DualBrain101 is not responsible for these charges if they are applied; they are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the carrier's system.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at human@dualbrain101.com with your name and order number, and we will look into it for you.
Returns, Exchanges, & Return Address
We accept returns up to 30 days after delivery if the item is unused and in its original condition. Please review our full Return and Refund Policy for detailed instructions on how to initiate a return.
All authorized returns and exchanges must be shipped back to our official administrative and fulfillment hub:
TRILOGY CREATIVE, INC. (DB101 Returns)
304 E. Pine St. #106
Lakeland, FL 33801
